At KIDSPAYTOY, we take care to deliver safe, fun, and good-quality toys.
If something isn’t right with your order, you can request a return under the conditions below.
Return window: You may request a return within 7 days of delivery.
Eligible for Return
- Product is damaged, defective, or not working as expected
- Wrong item received (different from what you ordered)
- Product arrived incomplete (missing parts)
- Item is unused, in original packaging, with all tags and accessories
Not Eligible for Return
- Returns requested after 7 days from delivery
- Used, washed, or damaged products due to mishandling
- Items without original packaging, tags, or free gifts/accessories
- Products bought on special clearance or final-sale offers (if marked)
- Hygiene-sensitive items once opened (where applicable)
Please keep the original invoice and packaging until you are sure you want to keep the product.
How to Request a Return
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Contact us within 7 days of delivery via WhatsApp
(+91 74494 44197)
or email support@kidspaytoy.com.
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Share your Order ID, registered mobile number, and clear photos/videos of the issue.
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Our team will review and confirm if the return is approved.
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If approved, we will guide you on pickup or return shipping.
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After we receive and inspect the product, refund or replacement will be processed.
Replacement
For defective or wrong items, we usually prefer to send a replacement
of the same product (subject to stock). If the item is out of stock, we will offer a refund.
Refunds
- Refunds are processed to the original payment method (e.g. UPI, card, net banking via Razorpay).
- After we approve the return and receive the product, refunds typically take 5–7 business days.
- Bank or payment gateway timelines may add a few extra days before the amount reflects in your account.
Return Shipping
- If the return is due to our error (damaged, defective, or wrong item), return pickup is free.
- For other approved cases, return shipping charges may apply as informed by our team.
Need Help?
For return or order support, reach us on:
Last updated: July 2026. KIDSPAYTOY reserves the right to update this policy.
Changes will be posted on this page.