Frequently Asked Questions

Go to Track Order and enter the name and mobile number you used while placing the order. You’ll see order status, products and delivery details.

You can request cancellation before the order is shipped. Contact us on WhatsApp +91 74494 44197 with your Order ID as soon as possible.

Check Track Order with your name and mobile. If nothing appears but payment was deducted, message us on WhatsApp with the payment ID from your UPI/bank SMS. We’ll help resolve it quickly.

Most orders are delivered within 3–7 business days depending on your location. Remote areas may take a little longer. You’ll get updates on your registered mobile.

Yes, we deliver across India. Serviceability depends on your PIN code and courier partners. If there’s any issue with your area, our team will inform you.

Shipping charges (if any) are shown at checkout or informed before payment. Many orders qualify for free shipping based on order value and offers running at that time.

We accept UPI, debit/credit cards, net banking and other methods supported by Razorpay. All payments are secure and encrypted.

Failed payments are usually auto-refunded by the bank/UPI within a few days. If the amount isn’t back in 5–7 business days, contact us on WhatsApp with the transaction/payment ID so we can check with Razorpay.

Currently we accept prepaid orders only through Razorpay. This helps us process and ship faster.

You can request a return within 7 days of delivery for damaged, defective, or wrong items. Products should be unused and in original packaging. Full details: Return Policy.

After we receive and approve the returned product, refunds are usually processed in 5–7 business days to the original payment method. Banks may take a little extra time to credit the amount.

Message us on WhatsApp +91 74494 44197 with your Order ID, issue details, and photos. Our team will guide you on the next steps.

Yes. We focus on toys that are suitable for children and aim for safe, fun and educational play. Always check the age recommendation on the product before buying.

We try to show accurate images. Small variations in colour or packaging can happen. If you received a completely wrong or defective item, contact us within 7 days for replacement or return support.